Our Commitment to Privacy

At The Heroes Hello, your family’s trust means everything to us. We take your privacy seriously and are committed to protecting any personal information you share. This policy explains what we collect, how we use it, and how we keep it safe.

Information We Collect

When you place an order, fill out a form, or contact us, we may collect:

• Parent or guardian name and contact information (such as email and mailing address)

• Child’s first and last name (for personalization purposes)

• Chosen hero and personalization details shared during checkout or through forms

• Payment and shipping information (processed securely through Squarespace or Stripe)

How We Use This Information

We use this information only to:

• Personalize and deliver your letters

• Communicate with you about your order

• Respond to questions or requests

• Improve our products and customer experience

We do not sell, rent, or share personal information with third parties for marketing or advertising purposes.

How We Store and Protect Information

All information is stored in secure, private digital systems accessible only to our small creative and fulfillment team.
We take reasonable measures to protect your data from unauthorized access, loss, or misuse.

Letters and creative content are stored separately from personal data to maintain confidentiality.
Generic, de-identified versions of letters may be retained for creative reference and quality assurance, but no identifying details are ever attached.

Children’s Privacy

The Heroes Hello is a family-focused service and all purchases are made by parents or guardians. We do not knowingly collect information directly from children.
Any child-related details (such as names or interests) must be submitted by an adult for the purpose of creating a personalized letter.

If you believe your child’s information was provided to us without consent, please contact us immediately so we can delete it.

Your Rights and Choices

You may:

• Request to review or update your information

• Ask that we delete your information after your order is completed

• Withdraw consent for us to use information for future mailings

To make a request, email us at theheroeshello@gmail.com.

Third-Party Services

Our website is hosted by Squarespace, and payments are processed securely through Stripe. These services follow their own privacy and data-security practices.
We recommend reviewing their privacy policies for additional details.

Updates to This Policy

We may occasionally update this policy to reflect changes to our practices or legal requirements. The date of the most recent revision will always appear at the bottom of this page.

Contact Us

If you have questions about this policy or how your information is handled, please contact us at theheroeshello@gmail.com.

Last updated: October 2025